From the date of product delivery, we initiate our lifetime service commitment to you. Whether your project operates for ten years or beyond, you will always receive our professional technical consultation and support. This is not just a slogan, but our solemn pledge to product reliability and our commitment to customer partnerships.

We provide a standard 24-month warranty period for our products, commencing from the date of acceptance. This warranty duration, which significantly exceeds industry norms, stems from our absolute confidence in our materials, manufacturing processes, and overall reliability. During the warranty period, we will be responsible for free repair or replacement of any product failure caused by inherent quality issues.

When major or urgent failures occur that cannot be resolved through remote diagnostics, our team of engineers will provide “on-site repair” services. We will swiftly coordinate resources to rush to the project site, conduct professional troubleshooting and repairs, and minimize your power generation losses and safety risks.

We provide round-the-clock remote technical support. Through phone, online communication, or intelligent platforms, our engineers can provide real-time guidance for troubleshooting, wiring installation configuration, and system repairs. This helps you efficiently resolve most operational issues, achieving “second-level response and minute-level intervention.”